Refund Policy

Last updated: April 25, 2026

Overview

At SyncTexts Solution ("we", "us", "our"), we strive to ensure complete satisfaction with every project. This Refund Policy outlines the terms and conditions under which refunds or credits may be issued for our web development, DevOps, analytics, and consulting services.

1. Service-Based Refunds

Because our offerings are custom professional services — not off-the-shelf products — refund eligibility depends on the stage and nature of the engagement.

1.1 Before Work Begins

If you cancel a project before any development or consulting work has commenced, you are entitled to a full refund of any upfront payments or deposits made.

1.2 Work In Progress

If you cancel a project while work is underway, refunds will be calculated on a pro-rata basis:

  • You will be charged for all hours worked and deliverables completed up to the cancellation date.
  • Any remaining balance from upfront payments will be refunded within 14 business days.
  • Completed deliverables and source code produced up to that point will be transferred to you.

1.3 After Delivery

Once a project milestone or final deliverable has been approved and accepted by the client, that portion of the payment is non-refundable. We encourage clients to review deliverables promptly during each milestone review period.

2. Subscription & Retainer Plans

For ongoing retainer or subscription-based services (e.g. DevOps support, maintenance plans):

  • You may cancel at any time with 30 days' written notice.
  • Fees for the current billing period are non-refundable.
  • No further charges will be applied after the cancellation takes effect.

3. Dissatisfaction & Dispute Resolution

If you are unsatisfied with a deliverable, we ask that you notify us in writing within 7 days of delivery. We will:

  1. Review your concerns and acknowledge receipt within 2 business days.
  2. Offer reasonable revisions or corrections at no additional cost, provided the concerns fall within the original project scope.
  3. If the issue cannot be resolved through revisions, we will negotiate a fair partial refund based on the work delivered versus the agreed scope.

4. Non-Refundable Items

The following are non-refundable under all circumstances:

  • Third-party costs incurred on your behalf (e.g. domain registration, hosting fees, API subscriptions, premium plugins or licenses).
  • Discovery, research, or consultation sessions that have been completed.
  • Rush or expedited service fees.

5. How to Request a Refund

To request a refund or discuss a billing concern, please contact us at:

Please include your project name, invoice number, and a description of the issue. We will respond within 2 business days.

6. Refund Processing

Approved refunds will be processed using the original payment method within 14 business days of approval. Bank processing times may vary.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.