Privacy Policy

Last updated: April 25, 2026

Introduction

SyncTexts Solution ("we", "us", "our"), registration number 202003273033 (NS0242753-P), operates the website synctexts.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

1.1 Personal Data You Provide

We may collect personally identifiable information that you voluntarily provide when you:

  • Fill out our contact or inquiry form (name, email address, phone number, company name, message).
  • Subscribe to our newsletter or marketing communications.
  • Enter into a service agreement or contract with us.
  • Communicate with us via email or other channels.

1.2 Automatically Collected Data

When you visit our website, we may automatically collect certain information, including:

  • Device information: browser type, operating system, device type.
  • Usage data: pages visited, time spent on pages, referring URL, click patterns.
  • Network data: IP address, approximate geographic location.

This data is collected through cookies, Google Tag Manager, and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support.
  • Deliver the services you have engaged us for.
  • Send administrative communications (invoices, project updates, service notices).
  • Send marketing and promotional materials, where you have opted in.
  • Improve our website, services, and user experience.
  • Analyse website traffic and usage patterns.
  • Comply with legal obligations and protect our rights.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These include:

  • Essential cookies: required for the website to function properly.
  • Analytics cookies: help us understand how visitors interact with our website (e.g. Google Analytics via Google Tag Manager).

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Service providers: trusted third parties who assist us in operating our website and delivering services (e.g. hosting providers, email services, analytics platforms). These parties are bound by confidentiality agreements.
  • Legal requirements: when required by law, regulation, or legal process, or to protect the rights, property, or safety of SyncTexts Solution, our clients, or others.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Inquiry data: retained for up to 24 months after the last interaction.
  • Client project data: retained for the duration of the engagement plus 5 years for legal and accounting purposes.
  • Analytics data: retained in aggregated, anonymised form indefinitely.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL).
  • Secure server infrastructure with regular updates and monitoring.
  • Access controls limiting data access to authorised personnel only.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your personal data, subject to legal obligations.
  • Objection: object to the processing of your data for marketing purposes.
  • Portability: request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at hello@synctexts.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • SyncTexts Solution
  • 8-02, Menara Arina Uniti, Jalan Raja Muda Abdul Aziz, Kampung Baru, 50300 Kuala Lumpur
  • Email: hello@synctexts.com